Paper submittals take too long to process especially compared to other companies that provide the same service. Submitting through the app may help speed up the process but in 3 seperate attempts to use the app, I've never been sucessful in getting the evaluation to submit. The first time, the app instructed me to submit a screenshot of the evaluation and then about 10 days later I received an email adivising to re-submit a paper ROE, QSF, and the screenshot.